Professional Information

Transparent professional with exemplary track record, draped with 7+ years of experience. I have held various positions during my carrier. Started my carrier with HP Global Service Desk and today I hold various best Practice Management Certifications and continually contributing to ITSM and Project Management Fraternity.

• 7 + years of experience in IT operations, Service Management, Training.
• Trained more than 3000 + professionals on IT Service Management, ITSM Tools (Tivoli, BMC Remedy, etc.)
• Trained 200+ professionals on Prince2 Practitioner and Foundation
• Trained 1500+ Professionals on ITIL modules (including Life Cycle Modules)
• Trained 700+ IBM employees on GDF (Global Delivery Framework)
• Facilitated Transition for three Service desk functions (Incident Management and Request fulfillment Management)
• Has been an integral part of various projects, utilizing Prince2 methodologies in integration with IT Service Management
• Training Need Analysis, Trend Analysis for Process Training.
• User Acceptance Testing (UAT), Sign off for PC Encryption Tool of McAfee.
• During my Tenure with Mphasis an HP Company held various positions such as Subject Matter Expert, Quality Analyst and Process Trainer.
• Conducted training on IBM Tivoli Toolset | SharePoint 2010|Windows OS platform | Microsoft Office Utility | Soft skills | Networking | Active Directory|
• Conducted virtual training using HP Virtual Rooms, MS LiveMeeting
• Extensive contribution in building Knowledge Base
• Setting up Standard Operation Process for Training and Quality

Professional Certificates & Special Program

• Received Award for Exceptional Training from one of the Esteemed Clients of Mphasis an HP Company
• Received “Spirit of Winning” award in MphasiS for outstanding performance
• ITIL® Foundation certified
• ITIL® Service Operation Certified
• ITIL® Service Transition Certified
• ITIL® Continual Service Improvement Certified
• ITIL® Service Design Certified
• ITIL® Service Strategy Certified
• PRINCE2® Practitioner
• PRINCE2® Foundation Certified
• Microsoft Operating System – Proficient in Windows XP, Vista and Win 7
• Networking – Basic Networking
• Corporate Application / Tools – MS Outlook, Active Directory, VPN, SharePoint 2007 & 2010
• ITSM Tools –Digital Workflow, Peregrine Service Center, HP Service Manager 7, EKMS, BMC Remedy

Professional Experience

Mphasis an HP Company – Process Trainer

• HP GSD Standards Implementation
• McAfee Endpoint Encryption Deployment

Mphasis an HP Company – Transition Support Manager

• Request Fulfilment Process Implementation
• McAfee Endpoint Encryption Deployment
• IBM Consulting Project