Professional Information
Mr. John Doan has over 20 year working experience in Information Technology industry specializing in business consultant, process improvement, project management, security management system and both as a trainer, consultant and in management positions
- Accredited trainer for both ITIL foundation and ITIL Intermediate training courses
- Have 12 years experience working as Business Consultant/Senior Process Consultant/Manager
- Have worked extensively on Information Technology Service Management, Software Engineering, Quality Management and Information Security Management
- Conducted over 300 public/in-house training courses related to Project Management, Business Analysis, IT Service Management (ITIL, ISO 20000), Information Security Management System, Capability Maturity Model Integration and Software Engineering.
- Have on-site working experience with international clients in many countries such as Japan, United Arab Emirates, Brunei Darussalam, Oman, Malaysia and Singapore
- Has experience leading IT Enabled services environments.
Professional Experience
- Axelos – Subject Matter Expert (SME)
- OCD Management Consulting JSC – Business Consultant
- Vinsys – ITIL Accredited trainer and Senior Process Consultant
- ECC International group – Senior Process Consultant
- FPT online JSC, Research and Development Department Manager
- Goodwill Engineering – Program Manager
- SVC – Project Manager
Professional Certificates
- ITIL ® Approved Trainer by PeopleCert.org
- ITIL ® 4 Strategic Leader Certificate
- ITIL ® 4 Managing Professional Certificate
- ITIL ® 4 Managing Professional Transition Certificate
- ITIL ® 4 Strategist Direct, Plan and Improve Certificate
- ITIL ® 4 Specialist Create, Delive and Support Certificate
- ITIL ® 4 Specialist Drive Stakeholder Value Certificate
- ITIL ® 4 Specialist High Velocity IT Certificate
- ITIL® 2011 Expert Certificate
- ITIL® Managing Across the Lifecycle Certificate
- ITIL® 2011 Intermediate Certificate in Service Strategy
- ITIL® 2011 Intermediate Certificate in Service Design
- ITIL® 2011 Intermediate Certificate in Service Transition
- ITIL® 2011 Intermediate Certificate in Service Operation
- ITIL® 2011 Intermediate Certificate in Continual Service Improvement
- ITIL® 2011 Intermediate Certificate in Service Operation Operational Support and Analysis Certificate
- COBIT 5 Foundation by ISACA
- ISMS Lead Auditor Certificate by TUV Rheinland
- Professional Scrum Master by Scrum.org
- Appraisal Team Member Certificate for CMMI by SEI
- Official Introduction to CMMI Certificate by SEI
- Professional Chief Executive Officer Certificate by ILM
