The role

The position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems.

Key responsibilities

• Handle assigned tickets from first line support.
• Deliver end-user support in a professional manner for desktops, laptops, printers and audio visual equipment through telephone, email, remote desktop and visiting the user.
• Coordinate the repair of minor problems with printers, computers and software on daily operating basis.
• Update detailed information of tickets into the ticketing system.
• Report major problems to IT Customer Services Manager.
• Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.
• Provide out of hours support as required by being available through mobile phone access after-hours.

Key Selection Criteria

• Have at least 2 years’ experience in similar roles.
• Demonstrated general experience in IT service.
• Demonstrated knowledge in desktop operating systems and applications, and general troubleshooting skills.
• Well-developed interpersonal skills.

Benefits

• Unique opportunity to work within a multi-lingual, multi-cultural environment
• Attractive salary package
• Meal allowance 730,000VND; Clothing allowance 416,666VND gross per month
• Private premium medical insurance
• 20 days annual leave, 10 days sick leave per annum

To find out more

For further information about this role, please click on the Job Description document below.

 JD ITS Officer SG-PSV03 (1).pdf

English proficiency requirements

If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard, equivalent to IELTS (General) 5.5.  RMIT Vietnam will require you to complete a Linguaskills test to assess your level of English before an offer of employment can be made.

How to apply:

Candidates please submit your CV to your email address: [email protected]

Contact: 0859 100 198- Ms. Duyen Nguyen