Đào tạo ITIL 4 Foundation

At the end of the training, participants are expected to:

ITIL® 4 is the latest release of the ITIL® framework, designed to provide a more practical viewpoint to the ITIL® lifecycle with best practices from other complementary platforms such as Agile, DevOps and Lean.

The objective of this course is to provide a foundational level of understanding of the ITIL® 4 framework, key elements, concepts and terminologies associated with ITIL® service lifecycle, and how it has evolved to adopt modern technologies and operational processes.
The course covers all necessary concepts in the service management framework to support candidates studying for the ITIL® 4 Foundation Certification Exam.

This ITIL® 4 Foundation course is designed to give delegates a comprehensive understanding of the ITIL® framework and its role in modern ITSM. The modules covered on this course and the topics they will include.

Module 1: Introduction to IT Service Management

The role of IT Service Management as a key strategic capability within organisations hoping to stay relevant in the face of rapid advancements in technology
The structure and purpose of the new framework, ITIL® 4, which provide guidance around two key components: Service Value System and the Four Dimensions Model
The nature and values of Service Management, including the new focus of ITIL® 4 on stakeholder value, detailing the relationship between Organisations, Service Providers, Service Consumers, and other stakeholders
The management of Products and Services that organisations offer and how these are supplied with resources, in order to improve and focus Service Offerings to target consumer groups
The areas to consider when evaluating the value of service relationships with consumers, based on how they are affected by the outcomes, costs, and risks involved.

Module 2: The Four Dimensions of Service Management

An introduction to one of the central focuses of ITIL® 4, the Four Dimensions Model, and how its elements must collaborate to provide different perspectives to the Service Value Chain
Detailed outlines of the four dimensions: Organisations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes. This includes the role they play in IT Service Management, their main principles and examples in relation to the ITIL® framework, and factors to consider within organisations

Module 3: The ITIL® Service Value System

An introduction to the second central focus of ITIL® 4, Service Value System, including its purpose and relevant inputs and outputs
The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management
A description of ‘silos’ and how the SVS is best used to discourage them and manage change more effectively

Module 4: The ITIL® Guiding Principles

The seven core principles that determine how ITIL® operates
An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders

Module 5: The Service Value Chain

An operating model for service creation, delivery, and continual improvement
The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value
The model is designed to be flexible and adaptable to different approaches and business needs

Module 6: General Management Practices

Management practices are organisational resources designed to accomplish specific objectives
An overview of the four categories of organisational resources
Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently

Module 7: Service Management Practices

An overview of the various Service Management Practices designed to improve the implementation of ITIL® 4
Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management
The stages of Service Level Management, including defining, recording, and managing service levels

Module 8: Technical Management Practices

Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation
Infrastructure and Platform Management enables the further monitoring of technology solutions
Software Development and Management ensures that applications meet internal and external stakeholder needs

All IT Professionals
IT/IS Managers,
Service Desk Manager
Service Operation Manager
IT Architect, System Architect, Enterprise Archiect
ITSM Consultants
Business Process Analyst, IT Business Analyst
IT Project Manager,
Change Manager, Delivery Manager, MIS Manager
CIO/CTO
IT Staffs, IT Supervisor, Service Desk, IT Engineers, Application Developer, DevOps, IT Auditor, and other IT-related positions
Anyone seeking ITIL Foundation Certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

Class training methods Values

CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business