The role This position is the first point of contact within the ITS Department for staff and students and overseeing the ITS’s helpdesk hotline. This position will ensure that the operation of the helpdesk is efficient, effective and acts as the primary interface of the University’s IT services. Key responsibilities First point of contact and […]

The role The position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems. Key responsibilities Handle assigned tickets from first line support. Deliver end-user support in a professional manner […]