• Course learning objectives are focused on building on the learning objectives from the Lean IT Foundations to provide specific skills based training to IT professionals responsible for facilitating Kaizen improvement events.
• The course uses the Six Sigman DMAIC improvement model leveraging the Lean A3 tool as a basis for progressively completing a full improvement proposal.

Practical skills and application of learning outcomes will be demonstrated by each student developing through the completion of an A3. Participants can choose to either use a common case study or use one from their own experience.

Module 1: Introduction of Lean IT

• Definitions of Kaizen
• Phases in the DMAIC method
• Understand DMEDI: (Define, Measure, Explore, Develop, Implement) the innovation cycle as compared to DMAIC
• Continuous Improvement models, specifically ITIL Continual Service Improvement and Plan-Do-Check-Act,
• Difference between daily kaizen and improvement kaizen
• Kaizen mindset in relation to daily kaizen and improvement kaizen

Module 2: Organizing Kaizen

• Daily Kaizen
• Kaizen improvement

Module 3: A3 Method

• Troubleshooting A3 Content
• A3 Status Report and A3 Proposal
• Skills to Complete an A3
• Building Communication

Module 4: Define Phase

• Problem Statement
• Validate the Problem
• Problem Types
• Validate the Value of Resolving the Problem
• Ensure Support for a Kaizen
• Stakeholder Analysis
• Define Phase and A3
• Key steps in the definition phase

Mdule 5: Measure Phase

• Data
• Measuring systems
• Baseline and reference point
• Value flow map
• Measure phase and A3
• Key steps in the measurement phase Analyze Phase
• Seven Basic Quality Tools
• Finding the Root Cause
• Analyzing a Value Flow Map
• IT analysis
• Key steps for the analysis phase

Module 6: Improve Phase

• Generating ideas
• Selecting options and prioritizing
• Test solutions
• Solutions used in IT
• Phase Improvement and A3
• Key steps to improve the phase

Module 7: Control Phase

• Achieving control
• Control plan
• Monitoring
• Communication plan
• Closing
• Control phase and A3
• Key steps in the control phase

Any managers and specialists with direct or indirect responsibility for information systems, and in general, any IT professional who wishes to understand the philosophy, principles, and techniques of Lean in order to apply them in an organization, department, or IT team.

Class training methods
Values

• CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
• RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
• COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
• TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
• PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
• IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
• IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business

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