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Learning Objective
At the end of the training, participants are expected to:
- Importance of service management as a practice concept and service transition principals, purpose, and objectives
- How all processes in ITIL service transition interact with other service lifecycle processes?
- Sub-processes, activities, methods, and functions used in each of the ITIL service transition processes
- Roles and responsibilities within ITIL service transition and the activities and functions to achieve operational excellence
- How to measure ITIL service transition
- Technology and implementation considerations surrounding ITIL service transition
- Challenges, critical success factors, and risks associated with ITIL service transition
Training Contents
Module 1: Introduction to ITIL Service Transition
Introduction and Overview
- Purpose and objectives
- Linking service transition to other ITIL lifecycle stages
- How service transition creates business value
- Service transition principles: the concept of service and the role of utilities and warranties
Key Principles of Service Transition
- Establishing a formal policy and common framework for implementation of all required changes
- Supporting knowledge transfer, decision support and the reuse of processes, systems and other elements
- Anticipating and managing course corrections
- Ensuring involvement of service transition requirements throughout the lifecycle
- Optimizing service transition performance and typical metrics that can be used
Module 2: Primary ITIL Processes within Service Transition
Change management
- Managing changes in a controlled and consistent manner with minimum disruption
- Maintaining standardized methods for efficient and prompt handling of all changes
- Acknowledging and reducing business risk
Service asset and configuration management
- Identifying, controlling and accounting for service assets and CIs
- Recording all changes in the configuration management system
Knowledge management
- Enabling informed decision-making with a service knowledge management system
- The Data-to-Information-to-Knowledge-to-Wisdom structure
Release and deployment management
- Assembling and positioning all aspects of services into production
- Establishing effective use of new or changed services
- Delivering changes at optimized speed, risk and cost
Other considerations
- Transition planning and support
- Service validation and testing
- Evaluating performance vs. expectations
Module 3: Managing People through Service Transitions
- The nature, purpose and value of supporting service transition activities
- Managing communications and commitment
- Managing organizational and stakeholder change
- Stakeholder management
- The role and requirements of service transition in other ITIL processes
Module 4: Organizing for Service Transition
- Roles and responsibilities
- Applying service transition to multiple circumstances
- Identifying the organizational context
Module 5: Technology-Related Issues
- Defining technology and tool requirements
- Analyzing the technology requirements for the elements of service transition
- Supporting service transition through technology
- Integrating service transition into the entire lifecycle
- Matching technology to the organizational situation
Module 6: Implementing and Improving Service Transition
- Implementing service transition in a virtual or cloud environment
- The challenges facing service transition
- Identifying CSFs and risks that affect the viability of new and changed services
- Establishing critical success factors and Key Performance Indicators (KPIs)
- Estimating benefits and risks for new or changed services
- Incorporating external factors into the analysis
Exam Preparation/Mock Exam
Prerequisites for international certificate
- To prepare for the international certificate, we recommend that you review the ITIL 2011 publication Service Transition (2011 Edition, ISBN 9780113313068) and complete at least 21 hours of personal study
- The ITIL Foundation Certificate
Target Participant
- IT operations, technical, or IT management personnel requiring more information about ITIL best practices
- Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
Key Highlights
Class training methods
Values
- CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
- RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
- COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
- TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
- PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
- IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
- IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business
Course Pictures
Other Info
Contact Info |
Public Training Schedule |
Phone: +84 (0)862 718 187 Email: [email protected] |
Please click below link to view our public training schedule |
Brochure VN
Perceived by Participants
Certified Partners International
The International Software Quality Institute
The International Software Quality Institute (iSQI®) is a
ITIL 2011 Trung cấp – Chuyển giao dịch vụ
- Trang chủ
- Đào tạo IT
- ITIL 2011 Trung cấp – Chuyển giao dịch vụ
APEX Global Corporation
Floor 1st, 16-18 Xuan Dieu Street, Ward 4, Tan Binh District, HCMC, Vietnam
(+84-28) 6271 8187
[email protected]
Floor 1st, 16-18 Xuan Dieu Street, Ward 4, Tan Binh District, HCMC, Vietnam
(+84-28) 6271 8187
[email protected]
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