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At the end of the training, participants are expected to:
The ITIL ® 4 Leader – Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:
- Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities.
- Understand how to leverage digital strategy to react to digital disruption.
- Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
- Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
- Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.
- Understand the risks and opportunities of Digital and IT Strategy.
- Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
- Understand how to implement a Digital and IT Strategy.
- Prepare to exam to seeking to obtain the ITIL ® 4 Strategic Leader (SL) Certificate.
Module 1: Key Concepts of Digital and IT Strategy
- Digital, Information, and Communication Technology
- Digital Transformation
- Services, Products, and Competitive Advantage
- Tiers of Strategy
- Business Models
- Operating Models
Module 2: Strategy and the Service Value System
- Opportunity and Demand
- Value
- Governance
- ITIL Guiding Principles
- Continual Improvement
- ITIL Practices
Module 3: What is Vision?
- Disruptions
- Vision
- Digital Disruptions
- Balanced Strategic Focus
- Positioning Tools for Digital Organizations
- Assignment 1: Digital Disruption and Digital Positioning
Module 4: Context Assetment – Where Are We Now?
- Environmental Analysis
- Opportunity Analysis
- Digital Readiness Assessment
Module 5: Strategic Planning – How Do We Get There?
- Strategy Planning
- Financial Aspects of Digital and IT Strategy
- Business Models for Strategy Planning
- Portfolio Optimization
Module 6: Strategic Approachs – How Do We Get There?
- Strategic Approaches for Digital Organizations
- Strategic Approaches for Operational Excellence
- Strategic Approaches to Evolution
- Strategic Approaches to Social Responsibility and Sustainability
- Assignment 2: Strategic Approaches for Digital Organizations
Module 7: Managing Strategic Initiatives – Take Action
- How Strategies are Implemented
- Coordinating Strategy and Strategic Initiatives
- Leading Digital Transformation
- Digital Leadership
- Assignment 3: Strategy Planning and Communication
Module 8: Measuring Strategy – Did We Get There?
- Key Facts About Measurement
- Measuring a Strategy
- Instrumenting Strategy
Module 9: How Do We Keep The Momentum Going
- Long-Term Momentum: Ensuring Organizational Viability
- Short-Term Momentum: Parallel Operation
- Assignment: Digital Strategy in VUCA Environment
Module 10: Managing Innovation and Emerging Technologies
- Managing Innovation
- Formal Approach to Innovation Management
- Culture that Supports Innovation
- Approaches to Innovation
- Evaluating and Adopting Emerging Technology
Module 11: Managing Strategic Risk
- Risk Management
- Risk Identification
- Risk Posture
- Risk Treatment
Notes: Apex Global is first Accredited ITIL Training Provider in Vietnam. We have been trained successfully 17 ITIL Experts in year 2018, 2019. We have been trained successfully 24 ITIL 4 Managing Professional in year 2020.
This course is intended for those as below:
The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:
- IT and business directors as: Head of IT, IT Director
- Heads of department as: IT Service Manager, Technical Department Manager, Head of QA, Head of IT Operation, IT Delivery Manager,…
- Aspiring C-Suite professionals and other senior business leaders across the organization as: CIO, CTO, CDO, COO,…
- Digital Transformation Consultants (internal and external)
- Product Director, Product Manager
- Architect as Business Architect, Enterprise Architect, Solution Architect, System Architect,…
- Anyone seeking ITIL ® 4 Leader – Digital and IT Strategy Certificate and everyone interested in aligning Digital Strategy and IT Strategy IT with Business
Class training methods
Values
- CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
- RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
- COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
- TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
- PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
- IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
- IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business
Contact Info |
Public Training Schedule |
Phone: +84 (0)862 718 187 Email: [email protected] | Please click below link to view our public training schedule |
The International Software Quality Institute (iSQI®) is a
Đào tạo ITIL 4 Leader Digital & IT Strategy
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- Đào tạo ITIL 4 Leader Digital & IT Strategy
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