At the end of the training, participants are expected to:

The ITIL ® 4 Leader – Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:

• Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities.
• Understand how to leverage digital strategy to react to digital disruption.
• Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
• Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
• Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.
• Understand the risks and opportunities of Digital and IT Strategy.
• Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
• Understand how to implement a Digital and IT Strategy.
• Prepare to exam to seeking to obtain the ITIL ® 4 Strategic Leader (SL) Certificate.

Module 1: Key Concepts of Digital and IT Strategy

• Digital, Information, and Communication Technology
• Digital Transformation
• Services, Products, and Competitive Advantage
• Tiers of Strategy
• Business Models
• Operating Models

Module 2: Strategy and the Service Value System

• Opportunity and Demand
• Value
• Governance
• ITIL Guiding Principles
• Continual Improvement
• ITIL Practices

Module 3: What is Vision?

• Disruptions
• Vision
• Digital Disruptions
• Balanced Strategic Focus
• Positioning Tools for Digital Organizations
• Assignment 1: Digital Disruption and Digital Positioning

Module 4: Context Assetment – Where Are We Now?

• Environmental Analysis
• Opportunity Analysis
• Digital Readiness Assessment

Module 5: Strategic Planning – How Do We Get There?

• Strategy Planning
• Financial Aspects of Digital and IT Strategy
• Business Models for Strategy Planning
• Portfolio Optimization

Module 6: Strategic Approachs – How Do We Get There?

• Strategic Approaches for Digital Organizations
• Strategic Approaches for Operational Excellence
• Strategic Approaches to Evolution
• Strategic Approaches to Social Responsibility and Sustainability
• Assignment 2: Strategic Approaches for Digital Organizations

Module 7: Managing Strategic Initiatives – Take Action

• How Strategies are Implemented
• Coordinating Strategy and Strategic Initiatives
• Leading Digital Transformation
• Digital Leadership
• Assignment 3: Strategy Planning and Communication

Module 8: Measuring Strategy – Did We Get There?

• Key Facts About Measurement
• Measuring a Strategy
• Instrumenting Strategy

Module 9: How Do We Keep The Momentum Going

• Long-Term Momentum: Ensuring Organizational Viability
• Short-Term Momentum: Parallel Operation
• Assignment: Digital Strategy in VUCA Environment

Module 10: Managing Innovation and Emerging Technologies

• Managing Innovation
• Formal Approach to Innovation Management
• Culture that Supports Innovation
• Approaches to Innovation
• Evaluating and Adopting Emerging Technology

Module 11: Managing Strategic Risk

• Risk Management
• Risk Identification
• Risk Posture
• Risk Treatment

Notes: Apex Global is first Accredited ITIL Training Provider in Vietnam. We have been trained successfully 17 ITIL Experts in year 2018, 2019. We have been trained successfully 24 ITIL 4 Managing Professional in year 2020.

This course is intended for those as below:

The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:

• IT and business directors as: Head of IT, IT Director
• Heads of department as: IT Service Manager, Technical Department Manager, Head of QA, Head of IT Operation, IT Delivery Manager,…
• Aspiring C-Suite professionals and other senior business leaders across the organization as: CIO, CTO, CDO, COO,…
• Digital Transformation Consultants (internal and external)
• Product Director, Product Manager
• Architect as Business Architect, Enterprise Architect, Solution Architect, System Architect,…
• Anyone seeking ITIL ® 4 Leader – Digital and IT Strategy Certificate and everyone interested in aligning Digital Strategy and IT Strategy IT with Business

Class training methods Values

• CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
• RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
• COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
• TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
• PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
• IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
• IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business

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