• The recently released ITIL 5 version is designed to meet the needs of building a governance framework for digital products, digital services, and digital ecosystems with the support of AI.
• The ITIL 5 transition course is designed to update participants on all the changes in ITIL 5 compared to ITIL 4. The course also equips students with the knowledge to confidently take the ITIL Foundation 5 international certification exam.

Module 1: Introducing the new features of ITIL version 5

• Overview of the evolution from ITIL 4 to ITIL 5
• Product and service management
• Service bundles
• Co-creation of value

Module 2: Service relationship

• Organizations, Partners, and Roles
• Roles in the Service Delivery and Utilization Model
• Service Relationship Model
• Types of Relationships
• Service Journey
• Service Quality and Service Commitment

Module 3: Service value system

• The evolution of service value systems
• Components of service value systems
• Guiding principles
• Governance
• Value chain
• Management practices
• Continuous improvement

Module 4: Administration

• Upgrading management methods
• Board of Directors
• Management functions
• Digital technology management

Module 5: Guiding principles

• Guiding principles
• Applications of AI and automation
• Communication principles

Module 6: Unifying the lifecycle of digital products and services

• Introduction to the digital product and service lifecycle
• Exploration: Identifying opportunities and needs
• Design: Creating solutions for products and services
• Development/Building: Developing the digital product
• Deployment/Launch: Deploying the product in the user environment
• Delivery: Delivering the service
• Support: Providing service support
• Experience: Managing customer and user experience
• Improvement: Improving the entire service lifecycle
• Understanding how to manage the entire product and service lifecycle
• Management practices

Module 7: Value stream

• Concepts of value streams
• Value stream management
• Value chain mapping

Module 8: Continuous improvement

• Continuous improvement model
• Using improvement steps to improve the service value system

Module 9: Four aspects of product and service management

• Introduction to the four aspects of digital product and service management
• Macroeconomic factors
• Introduction to AI
• AI governance

Module 10: Integrating ITIL and other governance frameworks

• ITIL and DevOps
• ITIL and PRINCE2

• Learners who already have the ITIL 4 basic certificate and want to update their knowledge of the changes in ITIL 5.
• Learners who have completed ITIL 4 basic course and want to update their knowledge of the changes to take the ITIL version 5 exam.
• Anyone who wants to know the changes in ITIL 5 compared to ITIL 4.

Class training methods
Values

• CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
• RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
• COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
• TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
• PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
• IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
• IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business

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