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Apex Global

Effective Technical Writing Skill_Vn

Learning Objective

By the end of the course participants should be able to:     

  • Write effective technical documents, manuals and white papers
  • Assess your audience and develop documents to meet their needs
  • Build effective sentences and sections that explain information clearly
  • Employ diagrams, tables, charts and other graphical tools effectively
  • Create informative content that your readers will understand and use






Training Contents

Module 1: Introduction to Technical Writing

  • Benefits of effectively communicating technical information
  • Dealing with common writing problems

Module 2: The Writing Process

Getting ready to write

  • Eliminating misconceptions that stall technical writing
  • Driving your document design with scenarios
  • Focusing on a document’s purposes

Assessing your audience

  • Identifying your purpose and the reader’s purpose
  • What the audience brings to the table

Covering the knowledge domain

  • Exposing tacit knowledge
  • Knowing when you’ve “covered it all”
  • Organizing using the audience’s scenarios

Module 3: Ensuring Clarity and Readability

Writing technically

  • Discriminating between the three levels of information
  • Determining information needs with the OODA loop

Architecting sentences that communicate

  • Creating sentences with clarity
  • Building clarity through sentence focus
  • Solving common grammar problems in technical writing

Managing style in technical writing

  • Evaluating readability using the Given/New technique
  • Ensuring consistency with a style guide
  • Eliminating reader recycling

Module 4: The Mechanics of  Writing

Working with words

  • Selecting the right words
  • Editing for concision

Editing for quality

  • Knowing when and what to edit
  • The editing triage
  • Editing throughout the document process
  • Two strategies for rewriting

Module 5: Structuring Information for Understanding

Leveraging and formatting tables and lists

  • Organizing data to support readers’ scenarios
  • Determining when to use a list
  • Exploiting tables for highly structured data

Maintaining document structure

  • Building cohesive documents with Given/New
  • Applying useful headings to support skimming

Methods of development

  • Problems-methods-results
  • Effect and cause
  • Order of importance

Module 6: Designing Your Document

Audience-driven document design

  • Relating document structure to the audience
  • Recognizing the varieties of user manuals
  • Developing reference manuals and white papers

Determining the document types

  • Post-positive vs. pragmatic documents
  • Implementing the right document format

Building documents

  • Tutorials and standard operating procedures
  • Designing two styles of tutorials
  • Structuring sentences and sections
  • Handling introductions and conclusions

Prototyping the document

  • Testing for success
  • Levels of prototypes

Module 7: Developing the Look of Your Document

Designing the appearance of your page

  • The technical document reading process
  • Fonts
  • White space
  • Alignment

Conveying information with graphics

  • Chunking the document
  • Employing photos, drawings and graphs
  • Focusing graphics
Target Participant

This course is intended for those as below:

  • Individuals who need to communicate technical information to others, or those who need to learn the principles of technical writing.
Key Highlights

Class training methods Training Methods1Values

  • CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
  • RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
  • COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
  • TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
  • PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
  • IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
  • IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business






































Course Pictures
Other Info

Contact Info

Public Training Schedule

Phone: +84 (0)862 718 187
Email: info@apexglobal.com.vn
Please click below link to view our public training schedule

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Perceived by Participants
  • Mr. Tran Van Son

    Solution Consulting; Project Manager at Cadena Vietnam Co. Ltd. The business analysis training course in practice helped me learned the way to elicit the requirement effective, mission of a business analyst professional, the value of this guy promote the customer satisfaction. It also helped me know how to develop optimal solutions suitable context of each customer, how to communicate with relevant stakeholders to get their commitment and carry out more values to customer. Thanks for professional service, Apex Global teams and trainer

  • Mr. Phuoc Nguyen

    Technical Manager at Hoang Vi Corp. After training course completed, I realized that the majority of small and medium businesses in Vietnam was not applied ITIL or did not understood about the concept of service. The guideline from training course help make it be sorted, be arranged place and right area. And when need, we just lost a little time to found it. Still 3 short days but helped us "professional" in mind, as well as how to communicate with other departments in the company to make the service better.

  • Mr. Nguyen Huynh Trung Kien

    BA Lead - Senior Consultant - TMA Solutions

    Before participating in the training, I do not quite understand ITIL, ITSM. When completed the training course I just only understand 20%. However 20% of this would be a prerequisite for the other knowledges. Three days involved to learn so rewarding.

  • Certified Partners International