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APEX Global Education
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0942151Professional Information

Transparent professional with exemplary track record, draped with 7+ years of experience. I have held various positions during my carrier. Started my carrier with HP Global Service Desk and today I hold various best Practice Management Certifications and continually contributing to ITSM and Project Management Fraternity.

  • 7 + years of experience in IT operations, Service Management, Training.
  • Trained more than 3000 + professionals on IT Service Management, ITSM Tools (Tivoli, BMC Remedy, etc.)
  • Trained 200+ professionals on Prince2 Practitioner and Foundation
  • Trained 1500+ Professionals on ITIL modules (including Life Cycle Modules)
  • Trained 700+ IBM employees on GDF (Global Delivery Framework)
  • Facilitated Transition for three Service desk functions (Incident Management and Request fulfillment Management)
  • Has been an integral part of various projects, utilizing Prince2 methodologies in integration with IT Service Management
  • Training Need Analysis, Trend Analysis for Process Training.
  • User Acceptance Testing (UAT), Sign off for PC Encryption Tool of McAfee.
  • During my Tenure with Mphasis an HP Company held various positions such as Subject Matter Expert, Quality Analyst and Process Trainer.
  • Conducted training on IBM Tivoli Toolset | SharePoint 2010|Windows OS platform | Microsoft Office Utility | Soft skills | Networking | Active Directory|
  • Conducted virtual training using HP Virtual Rooms, MS LiveMeeting
  • Extensive contribution in building Knowledge Base
  • Setting up Standard Operation Process for Training and Quality

Professional Certificates & Special Program

  • Received Award for Exceptional Training from one of the Esteemed Clients of Mphasis an HP Company
  • Received “Spirit of Winning” award in MphasiS for outstanding performance
  • ITIL® Foundation certified
  • ITIL® Service Operation Certified
  • ITIL® Service Transition Certified
  • ITIL® Continual Service Improvement Certified
  • ITIL® Service Design Certified
  • ITIL® Service Strategy Certified
  • PRINCE2® Practitioner
  • PRINCE2® Foundation Certified
  • Microsoft Operating System – Proficient in Windows XP, Vista and Win 7
  • Networking – Basic Networking
  • Corporate Application / Tools – MS Outlook, Active Directory, VPN, SharePoint 2007 & 2010
  • ITSM Tools –Digital Workflow, Peregrine Service Center, HP Service Manager 7, EKMS, BMC Remedy

Professional Experience

Mphasis an HP Company – Process Trainer

  • HP GSD Standards Implementation
  • McAfee Endpoint Encryption Deployment

Mphasis an HP Company – Transition Support Manager

  • Request Fulfilment Process Implementation
  • McAfee Endpoint Encryption Deployment
  • IBM Consulting Project
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