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Apex Global

Learning Objective

At the end of the training, participants are expected to:

The ITIL ® 4 Leader – Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:

  • Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities.
  • Understand how to leverage digital strategy to react to digital disruption.
  • Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value.
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.
  • Understand the risks and opportunities of Digital and IT Strategy.
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy.
  • Understand how to implement a Digital and IT Strategy.
  • Prepare to exam to seeking to obtain the ITIL ® 4 Strategic Leader (SL) Certificate.
Training Contents

Module 1: Key Concepts of Digital and IT Strategy

  • Digital, Information, and Communication Technology
  • Digital Transformation
  • Services, Products, and Competitive Advantage
  • Tiers of Strategy
  • Business Models
  • Operating Models

Module 2: Strategy and the Service Value System

  • Opportunity and Demand
  • Value
  • Governance
  • ITIL Guiding Principles
  • Continual Improvement
  • ITIL Practices

Module 3: What is Vision?

  • Disruptions
  • Vision
  • Digital Disruptions
  • Balanced Strategic Focus
  • Positioning Tools for Digital Organizations
  • Assignment 1: Digital Disruption and Digital Positioning

Module 4: Context Assetment – Where Are We Now?

  • Environmental Analysis
  • Opportunity Analysis
  • Digital Readiness Assessment

Module 5: Strategic Planning How Do We Get There?

  • Strategy Planning
  • Financial Aspects of Digital and IT Strategy
  • Business Models for Strategy Planning
  • Portfolio Optimization

Module 6: Strategic Approachs – How Do We Get There?

  • Strategic Approaches for Digital Organizations
  • Strategic Approaches for Operational Excellence
  • Strategic Approaches to Evolution
  • Strategic Approaches to Social Responsibility and Sustainability
  • Assignment 2: Strategic Approaches for Digital Organizations

Module 7: Managing Strategic InitiativesTake Action

  • How Strategies are Implemented
  • Coordinating Strategy and Strategic Initiatives
  • Leading Digital Transformation
  • Digital Leadership
  • Assignment 3: Strategy Planning and Communication

Module 8: Measuring Strategy Did We Get There?

  • Key Facts About Measurement
  • Measuring a Strategy
  • Instrumenting Strategy

Module 9: How Do We Keep The Momentum Going

  • Long-Term Momentum: Ensuring Organizational Viability
  • Short-Term Momentum: Parallel Operation
  • Assignment: Digital Strategy in VUCA Environment

Module 10: Managing Innovation and Emerging Technologies

  • Managing Innovation
  • Formal Approach to Innovation Management
  • Culture that Supports Innovation
  • Approaches to Innovation
  • Evaluating and Adopting Emerging Technology

Module 11: Managing Strategic Risk

  • Risk Management
  • Risk Identification
  • Risk Posture
  • Risk Treatment

Notes: Apex Global is first Accredited ITIL Training Provider in Vietnam. We have been trained successfully 17 ITIL Experts in year 2018, 2019. We have been trained successfully 24 ITIL 4 Managing Professional in year 2020.

Target Participant

This course is intended for those as below:

The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:

  • IT and business directors as: Head of IT, IT Director
  • Heads of department as: IT Service Manager, Technical Department Manager, Head of QA, Head of IT Operation, IT Delivery Manager,…
  • Aspiring C-Suite professionals and other senior business leaders across the organization as: CIO, CTO, CDO, COO,…
  • Digital Transformation Consultants (internal and external)
  • Product Director, Product Manager
  • Architect as Business Architect, Enterprise Architect, Solution Architect, System Architect,…
  • Anyone seeking ITIL ® 4 Leader – Digital and IT Strategy Certificate and everyone interested in aligning Digital Strategy and IT Strategy IT with Business
Key Highlights

Class training methods Training Methods1Values

  • CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
  • RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
  • COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
  • TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
  • PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
  • IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
  • IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business
Course Pictures
Other Info

Contact Info

Public Training Schedule

Phone: +84 (0)862 718 187 Email: Please click below link to view our public training schedule

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Perceived by Participants
  • Mr. Tran Van Son

    Solution Consulting; Project Manager at Cadena Vietnam Co. Ltd. The business analysis training course in practice helped me learned the way to elicit the requirement effective, mission of a business analyst professional, the value of this guy promote the customer satisfaction. It also helped me know how to develop optimal solutions suitable context of each customer, how to communicate with relevant stakeholders to get their commitment and carry out more values to customer. Thanks for professional service, Apex Global teams and trainer

  • Mr. Phuoc Nguyen

    Technical Manager at Hoang Vi Corp. After training course completed, I realized that the majority of small and medium businesses in Vietnam was not applied ITIL or did not understood about the concept of service. The guideline from training course help make it be sorted, be arranged place and right area. And when need, we just lost a little time to found it. Still 3 short days but helped us "professional" in mind, as well as how to communicate with other departments in the company to make the service better.

  • Mr. Nguyen Huynh Trung Kien

    BA Lead - Senior Consultant - TMA Solutions

    Before participating in the training, I do not quite understand ITIL, ITSM. When completed the training course I just only understand 20%. However 20% of this would be a prerequisite for the other knowledges. Three days involved to learn so rewarding.

  • Certified Partners International