0963 801 047
Apex Global

Learning Objective

At the end of the training, participants should be able to:

  • Understand why Business Analysis is important for Manager and apply critical knowledge and skills necessary to carry out the role successfully
  • Practice the good ways to engage stakeholders to build a good relationship and get the support from them to ensure project success
  • Understand the way to work with stakeholders to gather, elicit and validate different types and levels of requirement focus to business requirement and user requirement
  • Define business problems and find their true cause
  • Analyze, structure, and document requirements so that they are readily confirmed by your business stakeholders and usable by your project teams
  • Analyze and recommend solutions under a business case that bring benefits, value and risk to the organization.
  • Understand and practice the good way to present the business case to business users, senior managers to get the approval
  • Effectively Manage requirements through the solutions life cycle
  • Be coached and guided with theory and practical a real case study to help you learn and apply process and techniques to your real work
  • Learn from problem solving experienced and passionate trainers
Training Contents

Module 1: Core Concepts of Business Analysis

  • What is business analysis?
  • Why business analysis is important for a manager?
  • Which are expected from business?
  • Introducing business analysis knowledge areas
  • Exploring requirements?
  • Requirements and designs

Module 2: Knowledges and Skills for a Success Problem Solver

  • Analytical thinking and problem-solving skills
  • Behavioral and characteristics
  • Business knowledges
  • Leadership and interaction skills
  • Tools and technologies
  • Communication skills
  • Presentation skills

Module 3: Business Analysis Planning and Monitoring

  • Defines an appropriate method to conduct business analysis activities
  • Identify ream roles and responsibilities
  • Performs stakeholder analysis
  • Establishs and maintain effective working relationships with the stakeholders
  • Defines how to reviews, change control, approvals, and prioritization
  • Defines how business analysis information will be stored and accessed
  • Assesses business analysis work and to plan to improve processes Selects the right techniques in practice

Module 4: Business Strategy Analysis

  • Understands the business needs
  • Sets a baseline and context for change
  • Defines goals and objectives of the business need
  • Explores the business stakeholder objectives
  • Defines what parts of the enterprise need to change
  • Assesses business risks
  • Performs a gap analysis between current and future state
  • Assesses options for achieving the future state
  • Recommends the highest value approach for reaching the future state.
  • Presents the business case to get approval from senior managers

Module 5: Effective Elicitation and Collaboration With Stakeholder

  • Understands the scope of the elicitation business activity
  • Prepares for and conducts elicitation business activities
  • Documents and confirms elicitation results
  • Draws out, explores, and identifys information relevant to the business change
  • Discovers errors, omissions, conflicts, and ambiguity
  • Communicates information with business users and stakeholders
  • Encourages stakeholders to work towards a common goals

Module 6: Requirements Management

  • Alignes requirements and designs at different
  • Manages business change effectively
  • Maintains business requirement accuracy and consistency
  • Manages conflicts, issues and changes in requirement
  • Supports reuse of requirements in other solutions
  • Ranks business requirements in the order of relative importance
  • Establishs appropriate requirements packages
  • Evaluates the proposed changes to requirements and designs
  • Obtains agreement on and approval requirements

Module 7: Requirements Modeling And Solution Design

  • Analyzes, synthesizes, and refines requirements and designs
  • Ensures the requirements and designs have been defined correctly
  • Ensure that stakeholder, solution, and transition requirements align to the business requirements
  • Ensures the requirements fully achieve the objectives
  • Defines the solution approach
  • Identifies opportunities to improve the business
  • Allocates requirements across solution components
  • Represents design options that achieve the desired future state.
  • Estimates the potential value for each design option

Module 8: Solution Value Assessment

  • Defines solution performance measures
  • Analyze performance measures
  • Determines the solution limitations to fully archive the business values
  • Determines how factors external to the solution are restricting value realization
  • Defining transition requirements for the new solution
  • Validating that the solution meets the business need
  • Evaluating solution performance after deployment
  • Recommend a course of action to align the solution with business objectives
Target Participant
  • IT Manager
  • Deputy IT Manager
  • IS Manager
  • Project Manager
  • IT Director / Head of IT
  • CIO / CTO
  • IT Operation Manager
  • IT Infrastructure Manager
  • Security Manager
  • IT Service Manager
  • IT Governance Manager
  • Enterprise Architect
  • Business Consultant
  • Any Managers who would like improve the Problem Solving competency
Key Highlights

Class training methods
Training Methods1Values

  • CUSTOMISED: Our tailor-made solutions are in line with your business goals, drawing on best practices and proven approaches
  • RESULT-ORIENTED: Our primary objective is the enhancement of business results through continuous evaluation for maintaining focus and accountability
  • COST-EFFECTIVE: Our customized and simple solutions are highly cost-effective
  • TARGETED: We use a combination of approaches and techniques to meet the objectives of our individual clients and organizational needs
  • PROCESS-ORIENTED: Our training programs are process focused, not process bound. We apply standard tools for process streamlining
  • IMPROVEMENT FOCUSED: Our techniques involve robust evaluation, open and honest communication and on-going process upgrading for continuous improvement.
  • IMPACTFUL: Our experts leverage powerful solutions that can deliver the right impetus to your business
Course Pictures
Other Info

Contact Info

Public Training Schedule

Phone: +84 (0)862 718 187
Please click below link to view our public training schedule

  e-brochure-downloadBrochure EN

  Brochure VN

Perceived by Participants
  • Mr. Tran Van Son

    Solution Consulting; Project Manager at Cadena Vietnam Co. Ltd. The business analysis training course in practice helped me learned the way to elicit the requirement effective, mission of a business analyst professional, the value of this guy promote the customer satisfaction. It also helped me know how to develop optimal solutions suitable context of each customer, how to communicate with relevant stakeholders to get their commitment and carry out more values to customer. Thanks for professional service, Apex Global teams and trainer

  • Mr. Phuoc Nguyen

    Technical Manager at Hoang Vi Corp. After training course completed, I realized that the majority of small and medium businesses in Vietnam was not applied ITIL or did not understood about the concept of service. The guideline from training course help make it be sorted, be arranged place and right area. And when need, we just lost a little time to found it. Still 3 short days but helped us "professional" in mind, as well as how to communicate with other departments in the company to make the service better.

  • Mr. Nguyen Huynh Trung Kien

    BA Lead - Senior Consultant - TMA Solutions

    Before participating in the training, I do not quite understand ITIL, ITSM. When completed the training course I just only understand 20%. However 20% of this would be a prerequisite for the other knowledges. Three days involved to learn so rewarding.

  • Certified Partners International